Description & Requirements
ManTech seeks a motivated, career- and customer-oriented Voice Over Internet Protocol (VOIP) Technician to join our team in Annapolis Junction, MD.
In this role, you will serve as the VOIP SME, supporting Cisco Unified Call Managers across a global footprint and managing POTS lines, including e911 services in support of the Government customer.
Responsibilities include, but are not limited to:
Provide broad telephony support, including administrator-level configurations and in-depth technical solutions over secure and nonsecure networks
Serve as the SME for engineers, surveyors, installers, and project managers to develop and implement end-to-end solutions across various vendor products
Manage multiple communication projects to support critical response efforts and streamline services for analog, digital, and video requirements
Administer voicemail servers, call managers, and emergency responders involving T1, fiber, Ethernet, multiplexing, copper wrap, and cellular servicing
Configure and troubleshoot multi-vendor hardware and software systems to support complex defense operations
Engage in the escalation process and provide timely status updates to agency management and internal stakeholders
Support clients across multi-level service platforms by executing in-depth resolutions for real-time incidents and service requests
Provide support for TCP/IP network protocols, including TCP, Session Initiation Protocol (SIP), Session Description Protocol (SDP), and VoIP codecs
Integrate VOIP systems through planning, design, installation, maintenance, and lifecycle coordination
Monitor, tune, and support telephone systems and network infrastructure to ensure stability, reliability, and efficiency
Identify and assess technical requirements, including re-architecting network segments to support growth and new technologies
Support lien mitigation efforts to maintain a compliant System Security Plan and network security posture
Communicate effectively with diverse technical and non-technical audiences, including customers, partners, and staff
Travel approximately 10–20% in support of service requirements; opportunities may include CONUS and OCONUS travel for AVMM support (non-hostile areas only)
Minimum Qualifications:
Bachelor’s degree and 6 years of relevant experience, or 10 years total experience in lieu of a degree
Experience in IT service management, including incident, problem, change, service level, and knowledge management
IATT Level 2 certification (e.g., Security+ CE) required; candidates with Level 1 (Net+, A+) may start with expectation to attain Level 2 within 4 months
Technical management experience, including planning and implementing IT equipment replacement
Strong presentation skills with the ability to convey technical and business concepts to diverse audiences
Experience resolving complex customer issues and interacting across personnel levels
Demonstrated success managing technical projects and satisfying customer needs
Preferred Qualifications:
Experience with customer ticketing systems such as ServiceNow
Experience supporting network devices (including servers) for AVMM/IPTV/Streaming services
IATT Level 2 certification, such as Security+ CE
PMP and ITIL Foundations V3 certifications
Experience supporting large-scale enterprise IT contracts
Clearance Requirements:
Must have a current/active TS/SCI with Polygraph
Physical Requirements:
Must be able to handle IT equipment of a reasonable nature without assistance
Move about inside the office to collaborate with team members and use standard office equipment
Frequently communicates virtually and in person, including delivering presentations. Must be able to exchange accurate information in these situations.
The projected compensation range for this position is $83,300.00-$138,800.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.