Mantech

ManTech seeks a motivated, career and customer-oriented VTC Technician to join our team in Doral, FL.

Responsibilities include but are not limited to:

• Tier I & II VTC customer support

• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs

• Installing and configuring VTC applications, system software and upgrades

• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades

• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out

• Supporting Audio/Visual requirements for Command events and ceremonies

Minimum Qualifications:

• Bachelors degree in Information Technology, or related technical field.

  • Masters degree is equivalent to 2 years of experience.

  • PhD degree is equivalent to 4 years of experience.

• 2+ years of experience with hands-on/practical experience in the installation, configuration, and operation of classified and unclassified VTC systems

Desired Qualifications:

• Experience supporting DoD programs.

• Experience in IT service management and ITIL processes.

• Knowledge of ITSM tools such as ServiceNow and Jira.

• Experience providing Tier I and II customer support of VTC systems

• Familiarity with audio / video standards (e.g. H.323 / SIP protocols).

Clearance Requirements:

• Must have a current/active Secret clearance.

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”