Mantech

ManTech is seeking a motivated, career and customer-oriented Tier II Support Engineer to join our team in Tysons, VA.

Job responsibilities

• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on the Cloud Platform products.

• Develop an in-depth understanding of the product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.

• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve the Cloud.

• Work as part of a team of engineers/consultants that globally ensures 24 hour customer support

Work Shift

This role requires a flexible full time schedule during core hours (core hours: 10 AM to 3 PM) and will transition to a evening shift (2pm-10pm) in May 2025.  Rotating Weekends are required. Shift schedules are subject to change based on business needs.

Basic Qualifications:

• Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics or equivalent. 4+ years of equivalent Information Technology experience may substituted in lieu of degree

• 3+ years relevant experience with computer hardware, software, networking systems, and configuration of/trouble shooting computer systems.

• Experience reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript.

• Excellent customer service and communication skills (verbal and written)

• Comprehensive understanding of Networking, Cloud technologies and of Systems:
  UNIX/Linux or Windows

• General knowledge of any customer service ticketing system

• General knowledge of Google Workspace Tools (Doc, sheets and Slides)

• Ability to read runbooks & playbooks to provide meaningful summaries to Customers

Preferred Qualifications:

• Google Cloud experience

• ServiceNow experience

• Experience with any of the following IaaS solutions: system virtualization, on-premise and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging and/or local and cloud storage.

• Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions and/or distributed computing technology.

• Understand networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.)

• Knowledge of basic web technologies (HTTP, HTML, DNS, etc.

Security Clearance Required:

• An active TS/SCI Clearance

Physical Requirements:

• Use hands to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Must be able to remain in a stationary position 50% of the time

• Constantly positions self to maintain computers in the lab, including under the desks and in the server closet.

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