Description & Requirements
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented Technical Support Analyst II to join our team in the Belcamp, MD.
Responsibilities include, but are not limited to:
Providing writing and editing services across Intel Enablers/Mounted Systems
Producing/Rewriting tech manual content or performing editing and formatting to ensure it passes quality checks before review and signature
Create line art (2D, isometric) from CAD renders, exploded views, to support detailed parts information and maintenance procedures
Compose and edit computer-generated flat line, isometric drawings.
Serves as command expert on technical data media innovation
Develops requirements and provides technical guidance and direction for preparation of technical publications
Assisting leads, engineers, and analysts by advising content outline and structuring
Collaborating with SMEs to design, write, revise, peer-review, and/or edit technical documentation, including whitepapers, standard operating procedures, plans, metrics, outlines, or presentations, as it relates to demonstrations or deliverables
Assisting with management for updates, version control, and revisions to knowledge management repository in SharePoint/Confluence/JIRA/Constant View/etc.
Participate on Intel Enablers/Mounted Systems calls/meetings to capture new tasking and ensure all open tickets and tasks are properly managed and addressed through JIRA/Confluence/MS TEAM/SharePoint/Volta/etc.
Collaborating consistently with leads, customer, and team to capture and provide updates
Periodically report metrics and corresponding analysis for client review and strategic information and planning
Understand and monitor operations processes, including but not limited to Business Continuity Planning and Strategic Planning
Ensure effective controls, countermeasures, processes are in place and optimized to maintain a strong organizational posture
Identify gaps and bottlenecks in the presentation and reporting of data within and to the JIRA dashboard, including issues related to schedule, performance, capacity, interoperability, scalability, and manageability
Basic Qualifications:
Bachelor's Degree and 4 years of position-specific relevant experience
Need proficiency in common software i.e. AutoCAD, Adobe Illustrator/Photoshop, ISODraw
Proficient in MS Word, PowerPoint, Excel, Teams, and SharePoint
JIRA/Confluence/Agile Knowledge/Technical Writing
Preferred Qualifications:
Certified Scrum Master, Certified Agilist, Project Management Professional, Certified Technical Writer (CTW)
Bachelor's degree in STEM or related discipline
Master's degree (Writing, Communication, or STEM)
Clearance Requirements:
Must have a Secret security clearance
Physical Requirements:
Sedentary Position