Mantech

ManTech seeks a motivated, career and customer-oriented Technical Hardware Analyst to join our team based out of Chantilly, VA. 

Responsibilities include, but are not limited to: 

• Assist in Baseline process to include Market Research, Hardware Testing, Product Evaluation, Documentation, and Support. 
• Basic understanding and application of troubleshooting methodologies. 
• Respond to customer promptly and professionally via ServiceNow Tickets. 
• Be able to collaborate and communicate effectively with team members in a professional environment. 
• Timely resolution of tasks and assignments with minimal supervision to include installing Microsoft Windows OS on desktop workstations. 
• Train site personnel in proper use of hardware to include updating necessary installation guides and Knowledge Base Articles. 
• Customer service focused interaction with client. 

Minimum Qualifications: 

• 2 years of experience in Logistics and/or Information Technology. 
• High School Diploma or equivalent. 
• Must be able to travel up to 5% Local Travel in the DC metropolitan area to customer sites to perform deployment activities such as site surveys, hardware and software installs as needed.
• Excellent written and verbal communication skills. 
• Demonstrated initiative, sound judgment, effective decision-making. 
• Experience in Customer Service. 
• Proficiency with Microsoft 365 Productivity applications, Team, SharePoint, Outlook, etc. 

 Preferred Qualifications: 

• Associate or bachelor’s degree highly preferred. 
• One or more technical certifications (CompTIA A+, Network+, Security+, etc.) highly preferred.  
• A current and active Secret clearance strongly preferred. 

Clearance Requirements:

• Must be a U.S. Citizen and be able to obtain and maintain a Secret clearance prior to starting this position.
• A current /active Secret clearance strongly preferred.

Physical Requirements: 

• Must be able to remain in stationary position for up to 50% of the time. 
• Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer. 
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer. 
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc. 
• Must be able to deliver presentations as needed. 
• Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc. 
• The majority of work will be performed within a professional office environment.  However, this position requires bending, kneeling, or crawling to get to cables under/behind furniture and server racks.