Mantech

MANTECH seeks a motivated, career and customer-oriented Windows System Administrator to join our team in Laurel, MD.

Responsibilities include, but are not limited to the following:

• Ability to analyze user’s requirements and high-level system architectures to develop system requirements
• Provide Tier 1(Help Desk) and Tier 2/3 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all the clients/servers/network devices.
• Provide support for the patching systems and hardware problems and remains involved in the resolution process.
• Ability to support the planning and test analysis of the DoD Certification/ Accreditation process
• Ability to install Windows software and hardware applications; upgrade systems with new releases and models
• Must be able to create accounts, reset passwords, and provide desktop support to customers via phone, tickets, or in-person
• Must be willing to work a flexible schedule between 6:00am-6:00pm and may be assigned to an evening patching schedule

 Minimum/Basic Qualifications:

• Bachelor’s degree in technical discipline; an additional 5 years of related SA experience might be considered for a degree.
• 12+ years’ of experience as a Systems Administrator in programs and contracts of similar scope, type and complexity.
• Must be proficient with troubleshooting in a Windows environment
• IAT II certification (DOD 8140 required within 60 days of starting employment. Acceptable certifications include CCNA-Security, Security+)

Preferred Qualifications:

• Experience with SCANBOY or LatteArt
• Familiarity with JIRA ticketing system

Clearance Requirements:

• Must be a US Citizen
• Must have a current active Top Secret/SCI with Polygraph

Physical Requirements:

The candidate must be able to move, carry and deliver workstations from inside the office to customer’s desk.  The person in this position must be able to remain in a stationary position 50% of the time. Must communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations