Description & Requirements
ManTech is seeking a motivated, career and customer-oriented Software Support Analyst to join our Fleet Readiness Center Software Support Activity team in Jacksonville, FL. This position is site.
Responsibilities include but are not limited to:
Duplicate software using the VinPower Digital Shark Duplicators for release and testing software
Label software using the Epson Disc Producer
Package software based on customer and FedEx requirements
Ship software per the release requirements
Track all packages that leave the building including their tamper evident number, tracking number, and delivery date/signature information (requires excel)
Once releases are shipped, send an email notification to all recipients that includes the technical directive and summary of changes information, add to the tracking document
Communicate with customers as they email/call related to their packages
Follow-up with FedEx as necessary while packages go missing or are not scanned into their system
Ensure a claim is put in where needed to track these discrepancies
Update the master list for address and quantity requirements per location based on emails/phone calls received
Take inventory and put in orders with customers for office/blank media needs and take part in weekly meetings
Minimum Qualifications:
High School Diploma
6+ years of experience relating to producing/duplicating software discs, labeling, shipping and tracking of software products
Experience providing customer service communications via email and phone
Proficient with MS Office
Preferred Qualifications:
Associates degree in a Technical or Logistics discipline
Experience in Software Configuration Management
Experience using VinPower Digital Shark Duplicators or similar equipment
Experience with shipping, and tracking using FedEx.
Experience in filing FedEx claims for missing packages
Experience with entering data into databases and spreadsheets
Clearance Requirements:
US Citizenship required and must be able to start with an Interim Secret Clearance with the ability to obtain a Secret Clearance
Physical Requirements:
Tasking is primarily computer based
The person in this position must be able to operate and perform tasking on a PC
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.