Mantech

ManTech seeks a motivated, career and customer-oriented Service Desk Technician to join our team in Doral, FL.

Responsibilities include but are not limited to:

• Recommend and acquire equipment replacements and upgrades, draft and maintain LAN/WAN documentation and processes, and engineer and integrate new technologies into existing data center environments.

• Resolving customer IT support requests

• Conducts site surveys, analyzes the collected data, and performs necessary calculations to make technical recommendations.

• Changing configurations, settings and permissions to fix computer issues

• Installing new software and hardware drivers and updating existing ones as needed

• Logging all service requests and updating tickets as needed

• Systems Administrator providing Tier 1-3 responsibilities supporting in-country technical support to customers.

Minimum Qualifications:

• Bachelors degree in Information Technology, or related technical field.

  • Masters degree is equivalent to 2 years of experience.

  • PhD degree is equivalent to 4 years of experience.

• 4+ years of relevant experience.

Desired Qualifications:

• Experience supporting DoD programs.

• Experience in IT service management and ITIL processes.

• Knowledge of ITSM tools such as ServiceNow and Jira.

• ITIL certification

• Cisco Certified Network Associate (CCNA)

• Microsoft Certifications

Clearance Requirements:

• Must have a current/active Secret clearance.

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”