Description & Requirements
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.
ManTech is looking for a motivated, customer-oriented Senior Unified Communications Analyst to join our team in JBAB Washington, DC.
Responsibilities include, but are not limited to:
Resolving Unified Communications user incidents and requests, to include operational voice and video challenges
Resolve issues with vendor-specific multi-level video teleconferencing systems
Complete Moves/Adds/Changes according to the specified SLAs
Provides weekly report activities to manager
Assist with the installation of local and/or remote data and voice communications equipment to include but not limited to voice terminals, video conferencing units, concentrators, minicomputers, central processing units, and facsimiles.
Create and maintain appropriate documentation, including operational instructions
Work in a team with standardized solutions based on Cisco wired and wireless network equipment around the country and sometimes internationally.
Basic Qualifications:
4 plus years’ experience in information networks including Cisco VTC codes, Cisco VoIP endpoints, Cisco Unified Call Manager (CUCM) version 11.5 or later, Cisco Telepresence Management Server
Certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level II
DoD 8570 computing environment certification within 6 months of hire. Cisco CCNA Voice or equivalent certification.
Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
Utilize excellent customer service skills and exceed customers’ expectations
Local travel up to 10%
Possible evening and/or weekend work as needed (overtime pay available if necessary/approved)
Preferred Qualifications:
Bachelor’s degree (preferably in IT, Cyber Security, Computer Science, Information Systems Management, Engineering, or similar field of study) or a Master's degree
Experience with SolarWinds Voice/Video QoS product a plus
Security Clearance Requirements:
Top Secret-SCI clearance adjudicated within the last 6 years
Willing to submit to a random CI polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Often positions self to maintain computers in the lab, including under the desks and in the server closet.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.