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General information

Requisition #
R55857
Locations
USA-VA-Chantilly
Posting Date
10/17/2024
Security Clearance Required
Top Secret
Remote Type
Onsite
Time Type
Full time

Description & Requirements

Currently, ManTech is seeking a motivated, career and customer-oriented Senior Systems Administrator  to join our team in Chantilly, VA.

Responsibilities include, but are not limited to:

  • Maintain/troubleshoot Windows servers and workstations, both on-site and remote

  • Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems

  • Maintain domain controllers, file servers, application servers and other cloud resources

  • Properly receive and triage customer incidents in the ticketing system

  • Follow standard operating procedures to accurately log all tickets within the ticketing system

  • Perform remote troubleshooting through diagnostic techniques

  • Properly escalate unresolved tickets to the next tier of support

  • Engage with customers throughout the process and follow up to ensure proper incident closure

  • Ensure quality and productivity standards are maintained while meeting customer timelines

  • Assist in configuring baseline switches, routers and PCs being prepared for deployment

  • Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories

  • Perform remote site surveys and identify requirements for hardware and cabling

  • Other duties as assigned

Basic Qualifications:

  • 5+ years of related experience as a System Administrator or similar role

  • DoD 8570 IAT Level II Certification required (Sec+, CCNA, GICSP, GSEC, CND, SSCP, CySA+)

  • Experience with network and patch management

  • Knowledge of system security, data backup/recovery, and network monitoring

  • Experience using Microsoft Office

  • Ability to troubleshoot and problem solve issues to resolution

  • Good customer interaction with a focus on positive service support

  • Good oral and written communication skills

Preferred Qualifications:

  • Bachelor's Degree in a related scientific or technical discipline

  • CASP+ certification

  • Experience as a deployments engineer and/or deploying virtual desktops

  • Experience using ticketing systems such as TrackIT, Remedy or ServiceNow

  • ITIL 4 Foundations certification

  • Microsoft Certified Solutions Associate (MCSA)

  • Previous customer service experience

  • Previous experience working with networks in secure environments

Security Clearance Requirements:

  • US Citizenship and Top-Secret clearance adjudicated within the last 6 years

  • Willing to submit to a random polygraph

Physical Requirements:

  • Must be able to remain in a stationary position 50%

  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

  • Constantly operates a computer and other office productivity machinery, such as copy machine and computer printer

  • Often positions self to maintain computers in the lab, including under the desks and in the server closet

  • Frequently communicates with co-workers, management and customers, which may involve delivering presentations

  • Must be able to exchange accurate information in these situations


For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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