Mantech

ManTech seeks a motivated, career and customer-oriented Senior Circuit Coordinator to join our team in South Burlington, VT. This is a hybrid role with the ability to telework 3 days a week.

Responsibilities include, but are not limited to:

• Identify, recommend, and assist with the implementation of data transport services by evaluating circuit information stored within the circuit database.

• Collaborate with customers, stakeholders, and vendors through electronic shared folders, joint use spreadsheets, and other communication tools using SQL database, SharePoint, WebEx, Outlook, and other similar tools. Manage hosted connections and/or hosted virtual interface and other consumption-based services using Equinix and/or similar services.

• Coordinate with external teams to monitor contract modification progress and status of the NOC as it relates to WAN infrastructure changes. 

• Support the workflow process including receiving and validating requests, supplier/vendor identification, request order processing, confirmation of delivery, receipt verification, maintenance of services inventory, and closing transactions.

• Request, process, and manage circuit logistic services. Manage circuit providers to ensure services are fulfilled at the contracted service levels and provide daily updates on order status and issue resolution.

• Prior Carrier Telecommunications experience with regards to installation, maintenance and disconnect of data and voices services.  Maintain a supplier and contract database to track details about each contract and provide communication and reporting related to voice and data circuits to stakeholders via the service automation platform, email, and frequent face-to-face review meetings. 

• Audit circuit utilization as and current state of circuits, proposing service adjustments and organizational process improvements to reduce the number of products and vendors.  Assess circuit costs to optimize cost effectiveness.

Minimum Qualifications:

• 1+ years of experience.

• Ability and desire to work in a fast-paced, rapidly changing, collaborative environment.

• Strong troubleshooting and analytical skills required.

• Must have strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills

• Possess superior technical aptitude and effective written and verbal communications skills.

• Experience with MS Office Suite

• Familiarity with ITIL, DevSecOps and Agile concepts

Preferred Qualifications:

• Bachelor's degree in computer science, or related field

• Familiar with tools including: ServiceNow, GitHub, Jira, Confluence

• Experience with ITIL, DevSecOps and Agile concepts

• Experience supporting Government contracts

Clearance Requirements:

• Must be a U.S. Citizen and be able to obtain and maintain DHS EOD suitability prior to starting this position.

Physical Requirements:

• Office work, typically sedentary with some movement around the office.