Mantech

ManTech seeks an experienced and passionate, career and customer-oriented Regional Manager to join our team at our OCONUS customer site (UK).

Responsibilities include but are not limited to:

• The Regional Manager is responsible for the management and hands-on support as needed of all activities within the region, by providing leadership and direction to a multi-faceted team of technicians providing IT support to multiple sites across several geographically-separated locations in these included service categories, but not limited to: Desktop support, AVMM\VTC, CAN management, telephony, TV services, cabling/infrastructure, patch management in a thin/thick client/laptop environment, and break/fix efforts with associated Service Level Agreements for completion times. 

• This role will require close coordination with Senior Leadership to support the development and maintenance of operational processes and the ability to manage resources to meet Service Level Agreements and maintain budget objectives. 

• The individual will serve as a Manager/Leader for both technical and non-technical personnel, and lower-level managers. The total team size is approximately 11 FTEs with work centers in 4 or 5 locations across 2 countries and on occasion will directly/indirectly account for small TDY teams visiting the region and serve as a senior advisor to members assigned to other operational Frames.

• Conducts interview, makes hiring decisions, assigns work roles, and establishes both training and operational processes to ensure adequate human resources to meet the challenges of the region.

• Submits regular reports on daily operations, refresh efforts, and project management and delivers or oversees training to maintain adequate human resources to meet regional challenges.

• Submits and approves travel requests, to support regional needs and coordinates with government officials to present or clarify support requirements.

• Serves as the POC to address regional customer concerns, publishes work schedules and on-call rosters and collaborates with other Regional Managers to pool resources as needed.

• Tracks productivity to determine worker or process weaknesses, onboards new employees and enforces compliance standards for both the customer and ManTech. 

• Sets goals and evaluate employee performance and provides direct and indirect feedback to subcontractors temporarily assigned to the region, as required. 

• Provides close communication and collaboration with customers, senior leaders, and other ManTech management personnel.

Minimum Qualifications:

• 8+ years of relevant experience, to include some management role experience and complete understanding of IT equipment and service life as well as planning and implementation of equipment replacement

• Experience and strong oral and written communication and presentation skills with the ability to convey technical and business concepts to various audiences and to communicate effectively with senior managers, colleagues and other stakeholders

• Experience with and the ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution

• IAT level II baseline certification as defined by DoD 8570.01-M such as Security+ CE (MUST obtain before start date)

• Willingness to travel to support operational requirements

• Experience with resource management with the ability to manage teams, personnel and customers’ needs.

• Experience effectively managing and satisfying small- and large-scale projects of a technical nature

Preferred Qualifications:

• Experience with IT ticket management system experience; preferably with ServiceNow.

• Experience with large scale enterprise IT contracts.

• Experience and the ability to build service resolution teams to react quickly to high priority incidents during the installation process to avoid mission shut down.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Poly

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time

• Constantly operates a computer and other office productivity machinery, such as a computer

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.