Mantech

Join a new and exciting opportunity to protect national security and provide premier mission-focused IT services for a dynamic and growing program. Currently, ManTech is seeking a motivated, career and customer-oriented Operations Center Support Technician to join our 24x7 watch floor team near San Antonio, TX.

In this role, you will provide support for operations center data transfer as well as any processes related to problem identification, diagnosis and resolution of problems.

Responsibilities include, but are not limited to:

• Review, assign, reconcile and support the transfer of data throughout their lifecycle

• Provide technical assistance and telephonic support for monitoring to Intel Customers

• Help provide support for Workflow Management services

• Communicates with technicians to determine task assignments

• Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments

• Follows up with other work centers to ensure task completion and task assignment

• Monitor and support ticket workflows

• Other duties as assigned

**THIS IS A 24X7 WATCH FLOOR POSITION WITH ROTATING SHIFTS THAT CAN VARY BETWEEN 10-12 HOURS. ABILITY TO SUPPORT ROTATIONAL SCHEDULE TO INCLUDE DAY, MID AND NIGHT SHIFTS IS A REQUIREMENT.

Basic Qualifications:

• Bachelor’s degree from an accredited college or university.  Additional experience may be substituted for a degree.

• 0-5 years' of related experience. 

• Ability to support rotating work schedule as necessary for 24x7 operational support.

Preferred Qualifications:

• 5-10 years' of related experience. 

• IAT Level II certification.

Security Clearance Requirements:

Current/Active TS/SCI with Polygraph 

Physical Requirements:

Sedentary work, speaking, standing, talking, walking, working with computers, working with data, working with numbers and figures, ability to handle stress & work under pressure, ability to use MS Office and a PC, analytical or critical thinking skills, leadership and listening skills, multi-tasking, ability, negotiating skills, oral & written communication skills, presentation skills, project management ability and skills, computer operating skills, and team building skills

6.26.BP.SH.AB.AL.23