Mantech

ManTech seeks a motivated, career and customer-oriented Network Architect and Team Lead to join our team in Burlington, VT or Camp Springs, MD. 

Responsibilities include but are not limited to:

• Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to other support entities as needed; Tracking; Reporting; and Closing service requests
• Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix
• Inform customers of their incident’s status at agreed intervals and continuously update incidents as needed
• Notify stakeholders of high impact/priority failures using the appropriate escalation procedures
• Provide senior level technical direction and engineering knowledge for all Tier I support activities
• Lead, manage and mentor all Tier I staff.  Provide, maintain, and continuously improve Tier 1 processes and SOPs
• Support the development of high-quality deliverables, including but not limited team daily status reports, incident investigation and case analysis, incident assessment and response, SOPs, and more

Minimum Qualifications:

• Active CCIE Certification obtained within the past 5 years.
• DoD 8570 IAT Level II certification
• A bachelor’s degree in a technical field of study
• A minimum of (5) five years of IT technical experience in WAN routing and switching in a large, geographically dispersed enterprise environment
• A minimum of (5) five years of experience managing a geographically diverse team (40+) of multifunctional NOC or SOC operations staff in a 24x7x365 environment

Preferred Qualifications:

• AWS or Azure certifications
• ITIL v4 certification

Clearance Requirements:

• Must be a U.S. citizen with the eligibility to obtain and maintain a DHS EOD suitability

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time 
• Must be able to communicate, converse, and exchange information with peers and senior personnel 
• Constantly operates a computer and other office productivity machinery, such as a computer 
• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations 
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.