Mantech

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Monitoring and Incident Response Team (MIRT) Analyst to join our team in Washington, DC. This position supports a 24/7/365 service center. You will have the option of three different shifts (1st, 2nd, and 3rd).

Responsibilities include but are not limited to:

• Knowledge and experience with information network security equipment.

• Understanding of information network threats such as computer viruses.

• Tests and operates firewalls, intrusion detection systems, enterprise anti-virus systems and software deployment tools.

• Safeguards the network against unauthorized infiltration, modification, destruction or disclosure.

• May research, evaluate, test, recommends communicate and implement new security software or devices.

• Implements, enforces, communicates and develops security policies or plans for data, software applications, hardware, and telecommunications.

• Provides information to management regarding the negative impact caused by theft, destruction, alteration or denial of access to information.

• Provides recommendations on information assurance engineering standards, implementation dependencies, and changing information assurance related technologies.

• Detect incidents using monitoring tools, create incident tickets using customer incident management resources, coordinate the incident resolution effort across internal and external support teams and third-party vendors, and assist with drafting AARs;

• Review ServiceNow infrastructure category tickets daily to ensure categorization, prioritization, and ticket documentation;

• Perform hourly health checks on key systems and resources to include Zscaler and AnyConnect remote access solutions;

• Review and manage network infrastructure MACDs to include coordinating outage windows and addressing proxy certificate alerts;

• Perform resource and infrastructure monitoring to include monitoring tool configuration, tuning to consistently achieve monitoring KPIs, and incident detection and escalation;

• Create various daily, weekly, monthly, and ad hoc monitoring and incident management reports;

• Draft and management monitoring and incident management SOPs.

Minimum Qualifications:

• A bachelor’s degree in a Mathematics, Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, or a related field of study

• A minimum of two (2) years of related experience -OR- a minimum of (6) six years of experience along with a Systems Administrator or Network certification in lieu of a degree

• Demonstrated experience performing monitoring and incident management in a large enterprise environment

• Demonstrated experience configuring and tuning infrastructure and application monitoring tools

Preferred Qualifications:

• Proficient with ServiceNow

Clearance Requirements:

• Must be a U.S. citizen

• Must be able to obtain a Public Trust

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time 

• Must be able to communicate, converse, and exchange information with peers and senior personnel 

• Constantly operates a computer and other office productivity machinery, such as a computer 

• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations 

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.