Mantech

ManTech seeks a motivated, career and customer-oriented Mobility Field Technician to join our team in Altadena, California.

Responsibilities include but are not limited to:

• Assist with day-to-day enrollment/provisioning/monitoring of devices; Assists with configuration and roll-out of devices for agency

• Full life-cycle Managed Mobility Services including procurement, staging, and kitting; Manage and maintain inventory of mobility devices preparing for surge in demand

• Ability to understand and operate within Service Now

• Respond to and diagnose technical issues through interaction with client's face to face and remotely

• Work with and engage with vendors to open service desk tickets, deal with technical issues, with Samsung, Verizon, Apple, etc - activate SIM cards

• Monitor and track incidents in current ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time

• Update all assigned tickets capturing troubleshooting activities and resolution; Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.

Minimum Qualifications:

• Bachelor’s degree in computer science, information technology, mathematics or a related discipline.

• At least three years of professional experience in a Computer Hardware environment can be substituted for a degree

• Extensive knowledge of Mobile Computing and Telephony, including but not limited to, Device Management and Deployment and understanding application and operating systems (Window, iOS, and Android platforms)

• Proficient with Microsoft Office Suite

• Experience with IT Service Management Software

Preferred Qualifications:

• Intune Mobile Device Management (MDM)

• ServiceNow Incident Management experience

Security Clearance Requirements:

• Must be a U.S. Citizen and be willing and able to obtain a Public Trust prior to starting this position

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time

• Constantly operates a computer and other office productivity machinery, such as a computer

• The person in this position frequently communicates with co-workers, management and clients, which may involve delivering presentations ad must be able to exchange accurate information in these situations