Mantech

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Lead Systems Administrator to join our team in Washington, DC.

Responsibilities include, but are not limited to:

• Providing Tier II IT Systems support on a wide range of technologies, including: VMware  vCenter, Horizon View, Site Recovery Manager, HPAC Secure Printing, HP Blade Servers, HP SANs, Certificate Services, DHCP, DNS, Active Directory, Group Policies and Microsoft Windows Operating Systems.

• Diagnosing and resolving the performance, security, and/or technical challenges related to the platforms listed above.

• Manage and enhance the experiences of VIP customers.

• Resolve any issues or concerns raised by VIP customers.

• Monitor and analyze VIP customer feedback to identify areas for improvement.

• Train and mentor staff on VIP service standards and best practices.

• Prepare and present reports on VIP service performance and metrics.

• Ensure compliance with program/customer policies and procedures.

• Writing Standard Operating Procedures (SOPs) to accomplish recurring tasks.

• Participating in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests.

• Performing requirements analysis, requirements gathering, and integration for all platforms listed above.

• Providing direction and guidance to less-experienced Systems Administrators.

• Investigating and resolving operational problems in conjunction with other engineering and technical personnel.

Basic Qualifications:

• Bachelor’s degree and 7+ years of related experience. A degree might be substituted with additional 4 years of experience

• DoD 8570 IAT Level II Certification required.

• DoD 8570 Computing Environment Certification required within 6 months of hire; MCSA, VCP, or equivalent.

• Experience with Microsoft Windows 2008/2012/2016/2019 Servers; Microsoft Windows 10; administering Microsoft Exchange, Active Directory, and workstation and server hardware; administering Microsoft Office 2010/2016; administering DNS, Group Policy, and PKI; administering vSphere, Horizon View, data backup, and antivirus software; basic networking including DHCP/TCPIP; experience with deploying workstation images; and experience with thin and/or zero clients.

• Knowledge of Microsoft Windows Systems, HP SANs, VMware products

• Strong attention to detail and organizational skills.

• Strong communication, critical thinking, and problem-solving management skills.

• Proficiency in Microsoft Office Suite and CRM software.

• Experience using a Service Desk ticketing system, such as ServiceNow.

• Strong leadership and team management skills.

Preferred Qualifications:

• Working knowledge of Microsoft Windows systems, including DNS, Group Policy, and PKI

• Working knowledge of applying security best practices from DISA and/or vendors.

• Basic networking

• ITIL Foundations certification

• Proven experience in managing VIP services or high-profile clients.

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks and prioritize effectively.

• Proactive and customer-focused mindset.

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

 Security Clearance Requirements:

• US Citizenship required and active TS/SCI clearance adjudicated within the last 6 years.

• Candidate must be open to random poly.

Physical Requirements:

• Must be able to remain in a stationary position 50%.

• The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.

• The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.