Mantech

ManTech is seeking a motivated, career and customer-oriented Lead Field Support Technician to join our team in Guantanamo Bay, Cuba.
 

Responsibilities include but are not limited to:

• The Senior Field Support Technician provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution

• They diagnose and resolve challenging hardware and software issues, install and configure complex equipment, and provide expert technical assistance to end users and Junior Technicians

• They lead onsite maintenance, upgrades, and troubleshooting efforts, ensuring minimal disruption to client operations

• They communicate effectively with clients, explaining complex technical concepts clearly and concisely

• They develop and maintain knowledgebase articles and training materials, contributing to the team’s knowledgebase and improving support efficiency

• They also mentor Junior Technicians, providing guidance and support in their professional development

• The Senior Field Support Technician provides direction and mentorship to subordinate staff

Minimum Qualifications:

• HS in field necessary to assume Senior Field Support Technician  duties and a minimum of

• 7+ years of expeience with 5+ years relevant Field Support Technician III experience.

• Demonstrated experience troubleshooting complex hardware and software issues, including network troubleshooting and configuration.

• Experience with cybersecurity tools and best practices.

• Experience with end-user device support (desktops, laptops, mobile devices). CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco), Security+ certification, and DoD 8570.01-M IAT Level II certification.

Desired Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Experience working in a managed services environment.

• Experience with cloud technologies (e.g., AWS, Azure). Experience with scripting and automation tools.

• Experience with advanced cybersecurity incident response and server administration and virtualization. Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.

• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:  

• Must have an active Secret clearance

Physical Requirements:

• Must be able to remain in a stationary position 50%

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer

• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.