Mantech

ManTech seeks a motivated, career and customer-oriented Jira Administrator in Herndon, VA. This is an onsite position.

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Responsibilities include but are not limited to: 

• Perform all steps, including requirements management, configuration, testing and deployment of financial system application Help Desk into Jira 
• Implement, support and perform system administration for the Jira ticketing system
• Execute Tier 1 and 2 Help Desk activities including the following:  Resetting passwords, creating/modifying/removing accounts, and receiving and answering calls/emails from system users

• Explaining and resolving Jira roles and rights issues 
• Execute and maintain backups and patching tasks
• Desktop troubleshooting, desktop support, migration of IT equipment, and asset management of all IT components 
• Initiate preventive maintenance, analyze system faults, troubleshoot, and run diagnostic tests on operating system and hardware to detect problems as well as be capable of repairing system/environment problems 
• Support Jira add-ons (I.e. Confluence, Bit Bucket, Subversion, Zephyr) 

Minimum Qualifications: 

• 4+ years desktop support experience and Microsoft Server Experience
• 2+ years of experience directly supporting customers in a technical capacity 
• 2+ years of experience with Jira  
• Experience with Desktop, Desktop operating systems, and printing technologies 
• Experience with Microsoft Windows Server 
• IAT II Certification within 6 months of hire 

Preferred Qualifications: 

• Microsoft Server Certifications
• Linux experience 
• Understanding of networking, TCP/IP, firewalls, switching and routing. 
• Understanding of DoD IA security policies, controls, and documentation 

Clearance Requirements:  

• Active Secret Clearance Required

Physical Requirements:  

• The person in this position must be able to remain in a stationary position 50% of the time.  
• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.