Mantech

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. 

Currently, ManTech is seeking a motivated, career and customer-oriented Jira Administrator/Analyst in Herndon, VA.

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Responsibilities include, but are not limited to: 

• Perform all steps, including requirements management, configuration, testing and deployment of financial system application Help Desk into Jira 

• Implement and support Jira ticketing system 

• Perform system administration for the Jira ticketing system 

• Execute Tier 1 and 2 Help Desk activities including the following: 

• Resetting passwords, creating/modifying/removing accounts 

• Receiving and answering calls/emails from system users 

• Explaining and resolving Jira roles and rights issues 

• Install software 

• Perform patching tasks 

• Execute and maintain backups

• ​Reviewing connectivity issues and identifying next steps 

• Provide excellent customer service to ensure continuous business operations 

• Ability to identify and document areas of process improvement or enhancement 

• Desktop troubleshooting, desktop support, migration of IT equipment, and asset management of all IT components 

• Initiate preventive maintenance, analyze system faults, troubleshoot, and run diagnostic tests on operating system and hardware to detect problems as well as be capable of repairing system/environment problems 

• Conduct performance monitoring and tuning 

• Support Jira add-ons (I.e. Confluence, Bit Bucket, Subversion, Zephyr) 

Required Qualifications: 

• 4+ years desktop support experience and Microsoft Server Experience

• 2+ years in a role directly supporting customers in a technical capacity 

• 2+ years of experience with Jira  

• Experience with Desktop, Desktop operating systems, and printing technologies 

• Experience with Microsoft Windows Server 

• Security + (IAT II) Certification must obtain within 6 months of hire 

Desired Skills and Certifications: 

• Microsoft Server Certifications 

• Linux experience 

• Understanding of networking, TCP/IP, firewalls, switching and routing. 

• Understanding of DoD IA security policies, controls, and documentation 

Security Clearance Requirements:  

• Secret, JAFAN eligible 

Physical Requirements:  

• The person in this position must be able to remain in a stationary position 50% of the time.  

• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.