Mantech

Currently, ManTech is seeking a motivated, career and customer-oriented IT Support Technical Trainer to join our team in Arlington, Virginia.

Responsibilities include, but are not limited to:

• Provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs.
• Conduct training needs analysis.
• Conduct Peer review of training material for accuracy.
• Maintain policy and standards for training throughout development process.
• Ensure training content is accurate based on outside feedback.
• Monitor training changes and updates for dissemination and implementation.
• Prepare training documentation.
• Analyze existing training materials and make recommendations to update training processes to satisfy customer objectives.
• Coordinate training activities according to training program.
• Manage multiple training projects simultaneously involving successfully organizing, planning, and executing small-scale training projects from vision through implementation.
• Use independent decision-making to design and develop training materials, reference materials, presentation materials and job aids.
• Prepare student materials (course manuals, workbooks, instructor notes, and handouts).
• Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
• Monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software.
• Provide input to the Training Manager and the Contractor Program Manager on areas of continuous improvement.
• Work on all the assigned duties by the management.

Minimum Qualifications:

• 5 years of experience in Information Technology.
• Bachelor’s degree in business, Education, Information Technology OR Information technology certifications (MS-MCT, CompTIA CTT+, Agile, etc.)
• Excellent written and verbal communication skills.
• Knowledge of Instructional Systems Design.
• Demonstrated initiative, sound judgment, effective decision-making.
• Possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office.
• Must be able to travel at least 5% domestic and internationally.
• Experience using Microsoft 365 productivity tools.

Preferred Qualifications:

• Experience with hotkeys and hotstrings preferred.
• Experience with Agile development methodologies preferred.
• Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.
• Experience with webinar software (Webex, MS Teams, Zoom, etc.) preferred.
• Experience with applications such as ServiceNow and Salesforce) preferred.
• Prior technical training experience preferred.

Clearance Requirements:

• Must be a US Citizen and able to obtain and maintain a Secret clearance.
• Active Secret clearance is preferred.

Physical Requirements:

• Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
• Must be able to deliver presentations as needed.
• Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.