Mantech

ManTech seeks a motivated, career and customer-oriented Field Technician to join our team in Altadena, CA. This is a contingent position set to end 12/31/2025.

This position will provide IT Support in a heterogeneous environment (Windows, Mac and some Linux) with a high focus on problem resolution and customer service.  It will be responsible for resolving a range of requests and meeting customer satisfaction and continuous service delivery demands.  IT Support in this role is a fast-paced in support of laptops, mobile devices, password resets/synchronizations software issues and RSA Token provisioning.

Responsibilities include but are not limited to:

• Resolve a broad range of technical issues in support of customer’s computer and mobile hardware, software and network related issues.
• Install, configure and troubleshoot software
• Maintain and updates records and tickets using ServiceNow is a must
• Provide support on an as needed basis outside of normal business hours
• Alert management to any issues that may require escalation with details of the situation

Minimum Qualifications:

• A minimum of three years’ experience with desktop systems support in mid to large environments
• Familiar with PIV (Personal Identification Verification), TFA/RSA (Two Factor Authentication), and supporting Mobile devices and (Apple and Android OS)
• Familiar with Windows 11, Red Hat 7, SCCM, and JAMF; Strong understanding of Apple 15.3.1 Sequoia
• Experience with the desktop imaging process and provisioning and managing computers in an active directory environment
• Experience using problem/ticket management systems (ServiceNow)
• In depth understanding of networking (wired and wireless)
• Certified in one or more of the following:
  • Apple (ACMT, ACSP)
  • Windows (MCSE, MOS)
  • CompTIA A+

Preferred Qualifications:

• B.S. or B.A. in a technology field

Clearance Requirements:

• Must be a US citizen and be willing and able to obtain and maintain a Public Trust prior to starting this position

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time
• Constantly operates a computer and other office productivity machinery, such as a computer