Mantech

ManTech seeks a motivated, career and customer-oriented Deputy Program Manager to join our team in Washington, DC.  This is a hybrid position with 4 days onsite and 1 day remote. 

The Desktop Support Services Deputy Program Manager (DPM) works closely with the Program Manager providing support for the DHS HQ desktop services operations and strategy. The DPM collaborates with the customer, responds to information requests, and facilitates activities to continually improve processes to gain cost efficiencies improving the values stream.

Responsibilities include but are not limited to:

• Provide program support for the Department of Homeland Security Desktop Support Service ensuring quality  and efficiency across the activities and functions, developing, reviewing, and delivering products, artifacts, and outcomes meeting or exceeding customer requirements

• Provide guidance and leadership across the team overseeing activities, tracking progress, and ensuring quality deliver of support, services, and artifacts

• Responsible for the daily operation of the Desktop Support Services teams, HQ unclassified network infrastructure O&M, managing the daily activities, and responsible for developing and motivating staff

• Track, review, monitor, and act on performance metrics ensuring compliance with stated goals and outcomes, providing guidance and leadership to adjust for anomalies and incorporating key lessons learned into processes to continually improve

• Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring to track progress and ensure completion of required activities and training

• Coordinate, collaborate, and communicate clearly and concisely with stakeholders and team members; develop and present briefings to stakeholders and team members

Minimum Qualifications:

• Bachelor of Arts (BA) or Bachelor of Science (BS) degree.

• 10+ years of relevant experience in service desk or program management.

• 4+ years of hands-on leadership experience in service desk support and operations.

• One of the following certifications is required: ITIL Certification, Security+, PMP Certification

Preferred Qualifications:

• Help Desk Institute (HDI) certification

• Familiarity with Agile methodologies

• Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)

• Prior or current experience working with or supporting the Department of Homeland Security (DHS)

Clearance Requirements:

• Active Top Secret

• Must be able to pass DHS suitability

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations

• Ability to travel to DHS locations within CONUS and OCONUS as required