Mantech

MANTECH is seeking a motivated, career and customer-oriented Availability Manager to join our team in the Annapolis Junction, MD or San Antonio, TX area.

This is an onsite, shift position (overnight Thursday through Monday, 10 pm to 6 am EST (MD) or 9 pm to 5am (TX)

Responsibilities include but are not limited to:

• Serve as integral member of team operating from work centers in MD or TX.

• Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.

• Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.

• Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to other PMO teams as requested.

Minimum Qualifications:

• 2+ years of relevant experience

• Security+ or other IAT Level II certification to meet 8570 compliance.

• Developed oral and written communication skills with the ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.

• Understanding of IT equipment, network, and end user devices.

• Ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Poly

Physical Requirements:

• Maintains a regular sedentary position, attends meeting both virtually and in person, constantly positions self to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operational demands.