Mantech

ManTech seeks an experienced and passionate, career and customer-oriented Availability Manager to join our team in the Annapolis Junction, MD, area.

This is an onsite, shift position (overnight Sunday through Thursday, 10 pm to 6 am EST)

Responsibilities include but are not limited to:

• Serve as integral member of team operating from work centers in MD.

• Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.

• Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.

• Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to other PMO teams as requested.

Minimum Qualifications:

• 2 or more years of relevant experience in technical subject/engineering.

• Experience and ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.

• Experience in a technical support role with an understanding of IT equipment, network, and end user devices.

• Experience with network monitoring tools, and some experience with network switches (port security and understanding of operations).

• Security+ or other IAT Level II certification to meet 8570 compliances.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Poly

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time

• Constantly operates a computer and other office productivity machinery, such as a computer

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.