Mantech

Currently, ManTech is seeking a motivated, career and customer-oriented Aternity Performance Monitoring Expert skilled in Application Performance Management (APM) and Network Performance Management (NPM) solutions at the South Burlington, VT; Camp Springs, MD; or a location to be determined upon offer acceptance.

Responsibilities include, but are not limited to:

• Performance and capacity planning for all solutions during Architecture and Engineering phase, prior to implementation.
• Analysis of end to end performance impacts and costs associated both monetarily and operationally.
• Capacity analysis, bandwidth studies and risk-analysis reports should be delivered prior to the delivery of any engineering solution, so as to not negatively impact the enterprise LAN/WAN and Cloud Interconnects.
• Improve customer satisfaction by meeting deadlines and delivering products and services within required timelines.
• Achieve maximum network performance for the enterprise users on both wired and wireless, as well as for remote teleworkers.
• Produce repeatable reports that evaluate capacity and identify areas where improvements can be implemented.
• Analyze specifications and capacity and undertake appropriate calculations to estimate resource requirements, in terms of labor, tools and materials.
• Create capacity plans that meet Government defined business targets and optimize efficiency and costs.
• Evaluate solution requirements and deliver minimum and maximum performance metrics to set thresholds; forecast when under or over conditions exist; provide mitigation/corrective action strategy.
• Identify and document potential pitfalls, issues, challenges, and potential resolution strategies.
• Provide continuous review of software and hardware solutions so that the organization can better anticipate customer needs.
• Use Agile tools such as JIRA, Confluence and MS Teams to provide transparency and allow information to be visible in real time and to create a unified backlog ensuring visibility into all areas of work and identifying inter-dependencies between teams.

Minimum Qualifications:

• 5+ years of experience with APM and NPM technology.
• In depth knowledge of Riverbed Aternity End User Experience Monitoring.
• Must have strong technical administrative experience with Riverbed Aternity End User Experience Monitoring. This includes ongoing maintenance and upgrades.
• Strong technical hands-on background in various operating systems, applications, network technologies, and software languages.
• Expertise in digital performance management solutions, implementations, and governance.
• Ability to build strong client relationships by providing high quality products and services to the clients.
• Experience and proven track record of success managing highly critical applications and product implementations (which includes routine maintenance and upgrades).
• Effective customer relationship management through engagement and customer satisfactions ratings.
• Ideal candidate is passionate about learning new technologies, embracing change, coaching and mentoring personnel and teams, networking, performance management, and collaborating to achieve high quality standards.
• Ability to collaborate with different departments and teams to achieve common goals.
• Ability and desire to work in a fast-paced, rapidly changing, collaborative environment.
• Strong troubleshooting and analytical skills.
• Effective written and verbal communications skills.
• Experience supporting Information Technology (IT) projects
• Familiarity with Agile concepts

Preferred Qualifications:

• Bachelor of Engineering (B.E) Computer Science or related field is preferred.
• Experience with major cloud providers such as Azure or AWS preferred.
• Experience supporting Government contracts

Security Clearance Requirements:

• U.S. Citizen with the ability to obtain a Public Trust and complete a DHS Security Clearance

Physical Requirements:

• Office work, typically sedentary with some movement around the office